Refund Policy

Effective Date: July 10, 2026

We want you to feel confident in every purchase and every session you book with Focused Systems. This policy explains how refunds work for our products and services.

Physical Planners and Toolkits

If you are not satisfied with your planner or toolkit, you may request a refund or exchange within 30 days of delivery, provided the item is unused and in its original condition. To start a return, contact us at service@focusedsystems.io with your order number. Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-10 business days. Original shipping costs are non-refundable, and you are responsible for return shipping unless the item arrived damaged or defective.

Coaching and Advisory Sessions

Sessions canceled or rescheduled at least 24 hours in advance are eligible for a full refund or credit toward a future session. Sessions canceled with less than 24 hours’ notice, or missed without notice, are not eligible for a refund. If you experience a technical issue on our end that prevents a session from taking place, we will offer a full refund or a complimentary rescheduled session.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash, but do not expire.

How to Request a Refund

To request a refund for a product or session, email service@focusedsystems.io or call (574) 250-2021 with your order number or session details. We aim to respond to all refund requests within 2 business days.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.